Frequently Asked Questions

On December 6, 2022, the Arizona Corporation Commission voted to approve a rate increase requested by Rose Valley Water Company. Per Decision No. 78803, the new rates become effective on January 1, 2023.

The new rates become effective on January 1, 2023.

Under the recently approved base rates, the typical residential bill for a 5/8 x 3/4-inch meter customer, with a median usage of 8,468 gallons, would increase by $4.12, or 15.04 percent, from $27.39 to $31.51. Decision No. 78803 also approved a loan of $1,491,503 to pay for a meter replacement program, a tank maintenance and software upgrade, a self-start program for pumps, and valve replacements. With the Loan Surcharge and the Rate Case Surcharge included, the typical bill would increase by a total of $10.26, or 37.46 percent, from $27.39 to $37.65. The approximate date the surcharge is expected to become effective is April of 2023.

Rates for water service can vary widely between companies based on the number of connections, the complexity of the infrastructure and the specific operation costs of a given water system.  That is why the ACC regulatory process is so important. The ACC analyses the data, listens to consumer comments, and ultimately sets rates that they feel are necessary for the company to remain viable and provide you, the consumer, with reliable and safe water.

NW Natural Water is a subsidiary of NW Natural Holdings, a company known primarily for its gas utility operations. Expanding into the water sector, NW Natural Water focuses on providing high-quality water and wastewater services. Rose Valley Water was acquired by NW Natural Water on October 2nd, 2023, further extending its reach and service capabilities in the water utility industry. Rose Valley Water, known for its reliable and efficient water services, now operates under the umbrella of NW Natural Water, benefiting from the resources and expertise of its parent company.